Round 1
Thinking Frameworks & User Profiles
Create User Profiles
Think about the different types of people in your country. Here are some ideas to create different user profiles
- Regions of the country
- Social Classes
- Tech Savvy level
- Interests – Sports / music etc
- Job based – people working outside of IT
- Connectivity – 2G/3G/4G
- Time – Hasn’t used the application in a long time or had deleted it
- Activities – someone who sells things / promotes their business
- Religious Background
- Language – only speak Zulu / Afrikaans / Xhosa etc
- Phone usage – Dual sim phones / sharing phones
- Many many more!
Think about each users perspective
For each of your user profiles think about the below questions
- What does this profile care about?
- How would they want to use the app?
- What other apps would they be familiar with?
- What is their day to day journey?
- What network are they accessing it from?
- Many many more!
Now test the app from the different users perspective
Use the app as if you were that user to inspire new ways of testing the app
Apps
- Facebook suite
- Facebook (Android)
- Facebook Lite (Android)
- m.facebook.com
- mTouch (High end phones)
- mBasic (Low end phones / poor connectivity)
- Messenger
- Messenger Lite (Android)
- Instagram
- m.instagram.com
- Instagram (Android)
- Instagram (iOS)
Testing Areas
- Apps
- Facebook (Android)
- m.facebook.com
- mTouch (High end phones)
- mBasic (Low end phones / poor connectivity)
- Areas to think about
- Registration
- Finding friends
- Importing contacts
- Searching for friends
- Early suggestions
- Friends
- Groups
- Pages
- Account Recovery (Forgot Password)
- Notifications
- Language (Zulu / Afrikaans / Xhosa etc)
- Translation issues
- Do the letters display correctly?
- “See Translation” – where is this going wrong
- Questions to ask yourself
- Do the initial suggestions of friends, groups, pages make sense?
- Are the initial pages / groups relevant in your country?
- Are you receiving the correct notifications
- Have you had any problems recovering your password?
Facebook Lite
- Apps
- Facebook Lite (Android)
- Areas to think about
- App Navigation
- Messaging
- Sending/Receiving:
- Text / Photos / Videos / Stickers / Emojis / Group Messaging
- Searching
- Sending/Receiving:
- Videos
- Newsfeed player (inline & fullscreen)
- Autoplay settings & behavior
- Using composer to create new status updates
- Composer Locations
- News Feed
- Groups
- Pages
- Status Types / Addons
- Text / Photo / Video / Check in / Feeling / Activities / Tag Friends
- Privacy Settings
- Composer Locations
- Re sharing / Sharing existing content (Share Button)
- Is this working correctly?
- News Feed
- General Issues
- Commenting on content
- Device Sharing
- Multiple accounts using Facebook Android (blue) & Facebook Lite (grey)
- Language (Zulu / Afrikaans / Xhosa etc)
- Translation issues
- Do the letters display correctly?
- “See Translation” – where is this going wrong
- Other Areas
- Updating Profile
- Account Recovery (Forgot Password)
- Finding Friends / Friend requests
- Font rendering when using 3rd party installed fonts
- Questions to ask yourself
- App Navigation
- Can you find the things you are looking for?
- Messaging
- How is performance?
- Are there any problems when starting a new thread?
- Are you able to find what you are looking for when searching?
- Video and Photo
- How do different file sizes work?
- How long does it take to upload photos?
- Do videos stream show correctly?
- Sharing Content
- Have you seen any problems when trying to share content that was already shared?
- New Feed
- What is missing?
- Updating your profile
- What names do people normally use on FB?
- How does this affect trying to find them?
- What names do people normally use on FB?
- Device Sharing
- What breaks when multiple accounts use the application on the same phone?
- What breaks when an account is open/ being used on multiple devices at the same time
- Account Recovery
- Did you have any problems when trying to recover your password?
- App Navigation
Messenger Lite
- Apps
- Messenger Lite (Android)
- https://www.apkmirror.com/apk/facebook-2/messenger-lite/
- Also verify that you can find Messenger Lite in the playstore
- Areas to think about
- App Discovery (for Messenger Lite)
- SEO/SEM
- First time logging into your account (New user)
- Does the new user experience work correctly?
- Sending/Receiving
- Text / Photos / Videos / Stickers / Audio clips
- Active / Presence
- (The green dot showing that someone else has Messenger / Facebook open and running on their phone)
- Device Sharing
- Multiple accounts using FB (blue) & FB Lite (grey)
- Vadacom SIM users ONLY
- Must have 0 data balance to perform this test
- Features that should work:
- Send/Receive Text Messages
- Send/Receive Photos
- Send/Receive Stickers
- Send/Receive Emoji
- Send/Receive Audio Clips
- Features that should NOT work:
- Send/Receive Videos
- Send/Receive VOIP Calling
- Features that should work:
- Must have 0 data balance to perform this test
- Language (Zulu / Afrikaans / Xhosa etc)
- Translation issues
- Do the letters display correctly?
- “See Translation” – where is this going wrong
- App Discovery (for Messenger Lite)
- Questions to ask yourself
- App Discovery (for Messenger Lite)
- How do you find the app?
- Device Sharing
- What breaks when multiple accounts use the application on the same phone?
- What breaks when an account is open/ being used on multiple devices at the same time
- App Discovery (for Messenger Lite)
- Apps
- m.instagram.com
- Areas to think about
- Registration
- Email / Phone
- Login
- Email / Phone
- 2 Factor Authentication
- Logout and login back in
- Account Recovery (Password Reset)
- New User Experience
- Add a profile photo
- Creation of content
- Uploading a photo
- Uploading a profile photo
- Search & Explore
- People Discovery
- Finding friends
- Facebook contact importer
- Language (Zulu / Afrikaans / Xhosa etc)
- Translation issues
- Do the letters display correctly?
- “See Translation” – where is this going wrong
- Registration
- Questions to ask yourself
- Registration
- Does the registration flow make sense in South Africa?
- Are there any name conventions that are not working correctly?
- New User Experience
- Does the application make sense if you have never used it before?
- Search & Explore
- Are the recommended accounts relevant to you here in South Africa?
- Can you find local influencers?
- Registration