Round 1

Thinking Frameworks & User Profiles

Create User Profiles

Think about the different types of people in your country. Here are some ideas to create different user profiles

  • Regions of the country
  • Social Classes
  • Tech Savvy level
  • Interests – Sports / music etc
  • Job based – people working outside of IT
  • Connectivity – 2G/3G/4G
  • Time – Hasn’t used the application in a long time or had deleted it
  • Activities – someone who sells things / promotes their business
  • Religious Background
  • Language – only speak Zulu / Afrikaans / Xhosa etc
  • Phone usage – Dual sim phones / sharing phones
  • Many many more!

Think about each users perspective

For each of your user profiles think about the below questions

  • What does this profile care about?
  • How would they want to use the app?
  • What other apps would they be familiar with?
  • What is their day to day journey?
  • What network are they accessing it from?
  • Many many more!

Now test the app from the different users perspective

Use the app as if you were that user to inspire new ways of testing the app

Apps

  • Facebook suite
    • Facebook (Android)
    • Facebook Lite (Android)
    • m.facebook.com
      • mTouch (High end phones)
      • mBasic (Low end phones / poor connectivity)
  • Messenger
    • Messenger Lite (Android)
  • Instagram
    • m.instagram.com
    • Instagram (Android)
    • Instagram (iOS)

Testing Areas

Facebook

  • Apps
    • Facebook (Android)
    • m.facebook.com
      • mTouch (High end phones)
      • mBasic (Low end phones / poor connectivity)
  • Areas to think about
    • Registration
    • Finding friends
      • Importing contacts
      • Searching for friends
    • Early suggestions
      • Friends
      • Groups
      • Pages
    • Account Recovery (Forgot Password)
    • Notifications
    • Language (Zulu / Afrikaans / Xhosa etc)
      • Translation issues
      • Do the letters display correctly?
      • “See Translation” – where is this going wrong
  • Questions to ask yourself
    • Do the initial suggestions of friends, groups, pages make sense?
    • Are the initial pages / groups relevant in your country?
    • Are you receiving the correct notifications
    • Have you had any problems recovering your password?

Facebook Lite

  • Apps
    • Facebook Lite (Android)
  • Areas to think about
    • App Navigation
    • Messaging
      • Sending/Receiving:
        • Text / Photos / Videos / Stickers / Emojis / Group Messaging
      • Searching
    • Videos
      • Newsfeed player (inline & fullscreen)
      • Autoplay settings & behavior
    • Using composer to create new status updates
      • Composer Locations
        • News Feed
        • Groups
        • Pages
      • Status Types / Addons
        • Text / Photo / Video / Check in / Feeling / Activities / Tag Friends
      • Privacy Settings
    • Re sharing / Sharing existing content (Share Button)
      • Is this working correctly?
    • News Feed
      • General Issues
      • Commenting on content
    • Device Sharing
      • Multiple accounts using Facebook Android (blue) & Facebook Lite (grey)
    • Language (Zulu / Afrikaans / Xhosa etc)
      • Translation issues
      • Do the letters display correctly?
      • “See Translation” – where is this going wrong
    • Other Areas
      • Updating Profile
      • Account Recovery (Forgot Password)
      • Finding Friends / Friend requests
      • Font rendering when using 3rd party installed fonts
  • Questions to ask yourself
    • App Navigation
      • Can you find the things you are looking for?
    • Messaging
      • How is performance?
      • Are there any problems when starting a new thread?
      • Are you able to find what you are looking for when searching?
    • Video and Photo
      • How do different file sizes work?
      • How long does it take to upload photos?
      • Do videos stream show correctly?
    • Sharing Content
      • Have you seen any problems when trying to share content that was already shared?
    • New Feed
      • What is missing?
    • Updating your profile
      • What names do people normally use on FB?
        • How does this affect trying to find them?
    • Device Sharing
      • What breaks when multiple accounts use the application on the same phone?
      • What breaks when an account is open/ being used on multiple devices at the same time
    • Account Recovery
      • Did you have any problems when trying to recover your password?

Messenger Lite

  • Apps
    • Messenger Lite (Android)
    • https://www.apkmirror.com/apk/facebook-2/messenger-lite/
    • Also verify that you can find Messenger Lite in the playstore
  • Areas to think about
    • App Discovery (for Messenger Lite)
      • SEO/SEM
    • First time logging into your account  (New user)
      • Does the new user experience work correctly?
    • Sending/Receiving
      • Text / Photos / Videos / Stickers / Audio clips
    • Active / Presence
      • (The green dot showing that someone else has Messenger / Facebook open and running on their phone)
    • Device Sharing
      • Multiple accounts using FB (blue) & FB Lite (grey)
    • Vadacom SIM users ONLY
      • Must have 0 data balance to perform this test
        • Features that should work:
          • Send/Receive Text Messages
          • Send/Receive Photos
          • Send/Receive Stickers
          • Send/Receive Emoji
          • Send/Receive Audio Clips
        • Features that should NOT work:
          • Send/Receive Videos
          • Send/Receive VOIP Calling
    • Language (Zulu / Afrikaans / Xhosa etc)
      • Translation issues
      • Do the letters display correctly?
      • “See Translation” – where is this going wrong
  • Questions to ask yourself
    • App Discovery (for Messenger Lite)
      • How do you find the app?
    • Device Sharing
      • What breaks when multiple accounts use the application on the same phone?
      • What breaks when an account is open/ being used on multiple devices at the same time

Instagram

  • Apps
    • m.instagram.com
  • Areas to think about
    • Registration
      • Facebook
      • Email / Phone
    • Login
      • Facebook
      • Email / Phone
      • 2 Factor Authentication
      • Logout and login back in
    • Account Recovery (Password Reset)
    • New User Experience
      • Add a profile photo
    • Creation of content
      • Uploading a photo
      • Uploading a profile photo
    • Search & Explore
    • People Discovery
      • Finding friends
      • Facebook contact importer
    • Language (Zulu / Afrikaans / Xhosa etc)
      • Translation issues
      • Do the letters display correctly?
      • “See Translation” – where is this going wrong
  • Questions to ask yourself
    • Registration
      • Does the registration flow make sense in South Africa?
      • Are there any name conventions that are not working correctly?
    • New User Experience
      • Does the application make sense if you have never used it before?
    • Search & Explore
      • Are the recommended accounts relevant to you here in South Africa?
      • Can you find local influencers?